2019 PureChat review, including pricing and alternatives

Purechat is an online chat tool. Although its main business is in the chat function, it is worth mentioning another of its important functionalities such as ArtiBot.ai, which is a bot chat with which you can automate some of the most recurrent conversations you receive in your chat day after day. Its automated chat allows you to redirect to payment gateways, book appointments in a calendar widget and send notifications via SMS, Zapier or Email.

PureChat Pricing

Purechat has a freemium plan that you can use in a maximum of 1 website and that allows up to 3 operators, without limit of chats. Your cheapest payment plan starts at $39 a month, has SMS notifications as well as realtime analytics. Your most expensive plan can be used on several websites at the same time with a limit of 10 operators.

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PureChat Main Features

A positive review we found about PureChat

What I like most about Pure Chat is that from most websites I’m already surfing on, I have the opportunity to speak directly to customer service agents. If I have any questions or concerns, I can quickly get in contact with someone who can support me and that’s very nice as I don’t have to call customer service and click through many different menu choices, or send an email and wait for an unknown amount of time to get a reply. I had many of my questions and concerns answered with polite agents through Pure Chat and I love this service and wish it to be used by more companies!

A bad review we found about PureChat

I wish I could have one. They give you free and even more excellent features when you upgrade. Inline pricing with other providers. I’m going to update this analysis if it’s a con.

Chat tool alternatives to PureChat

LiveChat
Olark
Drift
Zendesk
Freshchat
Userlike
HappyFox
SnapEngage
Crisp
Helpshift

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